Aspen Australia (Aspen) acknowledges and respects the privacy of individuals. Aspen Australia comprises Aspen Asia Pacific Pty Ltd (ABN 75 146 444 484) and its subsidiaries, including Aspen Pharmacare Australia Pty Ltd (ABN 51 096 236 985), Aspen Pharma Pty Ltd (ABN 88 004 118 594), Orphan Holdings Pty Ltd (ABN 50 115 816 209), Orphan Australia Pty Ltd (ABN 11 067 189 342), Arrow Pharmaceuticals Pty Ltd (ABN 17 003 144 170) and Aspen Nutritionals Australia Pty Ltd (ABN 3116 060 7509). This policy sets out the way in which we will use, manage and protect your personal information.
What information do we collect and hold?
Aspen may collect and hold personal information related to you which is necessary for the purpose of conducting our business, including (without limitation) (i) to deliver products, services or information, (ii) to assist you with matters relating to our products and services, (iii) to improve, and better understand your preferences in respect of, our products and services and (iv) to fulfil our regulatory obligations. Examples of information we collect and hold include, without limitation, your name, your professional qualifications, address, telephone number, facsimile number and email address. This information is usually collected directly from you but occasionally, where it is unreasonable or impractical to do so, it may be provided by third party service providers or publicly available sources. You may choose not to provide any personal information to Aspen, however, Aspen may not be able to provide products or services to you.
Aspen will not collect, hold, use or disclose sensitive information (such as information about racial or ethnic origins, political or religious beliefs, gender, date of birth or health information) except with your consent or where required or permitted by law. We may collect, hold, use or disclose sensitive information such as your or your child’s health information where you have provided it to us in the context of communicating feedback on, or to report an issue or adverse event related to, one of our products.
How do we use and disclose information?
Aspen may use the personal information that you submit to us in connection with the above-stated purposes and for direct marketing purposes, such as sending you offers or information on products, events or services that we consider may be of interest to you. Aspen may also allow that information to be given to third parties for a similar purpose. You can opt out of receiving marketing materials by writing to us at the below address or following any instructions to unsubscribe in one of our marketing emails.
Aspen may disclose personal information (other than sensitive information) to its suppliers, contractors, agents or partners both in Australia and overseas:
- to meet the purpose for which it was submitted; or
- for the purpose of processing and delivering your request (e.g. providing products or services); or
- if we are required or authorised by law to disclose the information; or
- if your personal information is collected in connection with a joint promoter, to that joint promoter for marketing and research purposes.
Aspen may disclose this information to its affiliated companies both in Australia and overseas, including Aspen’s parent company, Aspen Pharmacare Holdings Limited, in South Africa.
Aspen is subject to mandatory reporting requirements and may disclose sensitive information to regulatory authorities, overseas affiliates of Aspen in Ireland and South Africa and/or third parties managing or requiring oversight of such reporting on Aspen’s behalf and as required by law.
Access, correction and security
Aspen will take reasonable steps to ensure that the personal information we collect is accurate, complete and up-to-date.
You can access and request correction of any personal information concerning you at any time. You may also request that we delete your personal information at any time. Any such requests should be made directly by contacting us (see below for details). Please note that there are some exceptions to your right to gain access to your information, including (but not limited to) where:
- providing access would have an unreasonable impact upon the privacy of other individuals; or
- the request for access is frivolous or vexatious; or
- the information relates to existing or anticipated legal proceedings between you and us, and the information would not be accessible by the process of discovery in those proceedings; or
- providing access would be unlawful.
Aspen may charge a fee for reasonable costs incurred in providing such access, and will advise of the amount of the fee before access is provided.
Aspen will take reasonable steps to protect personal information from misuse, interference or loss and unauthorised access, modification or disclosure.
Each time you visit the Website our server collects some anonymous information, known as click-stream data , including the type of browser and system you are using; the address of the site you have come from and move to after your visit; the date and time of your visit; and your server’s IP address.
Aspen may collect this information for statistical purposes to find out how the Website is used and navigated, including the number of hits, the frequency and duration of visits, most popular session times. We may use this information to evaluate and improve our Website performance or to identify individuals whom may threaten the security or integrity of the Website.
A Cookie is a piece of information that our web server may send to your machine when you visit our Website. The cookie is stored on your machine, but does not identify you or give us any information about your computer.
Links to other sites
Aspen may provide links to other sites. If you use these links, you will leave our Website and we are not responsible for any of these sites, their content or their usage of your personal information. We advise that you check the privacy policies on those sites.
Please contact us if you have a complaint regarding Aspen’s compliance with this policy or any applicable privacy laws. Aspen will consider and respond to a complaint within a reasonable time frame.
In addition, please contact us if you:
- wish to discuss any privacy issues
- have any concerns regarding your personal information
- do not wish to receive any future communications from Aspen.
02 8436 8300